Status — Awaiting user testing
Decision-tree content format
Question
Is an interactive decision tree more useful than a written decision procedure for choosing a web-data approach?
Hypothesis
Interactivity helps people who already know their constraints and hinders people still forming them, so the tool needs to state its assumptions at every step.
Who it concerns
Teams choosing between search, retrieval, crawling, and automation.
Intervention
A six-question client-side decision tree with a written caveat attached to every recommendation.
What would be observed
- Whether users accept the first recommendation or restart with different answers
- Which question causes the most hesitation
What would count as a useful signal
Users report the caveats changed how they interpreted the recommendation.
Notes
Live in the Tools section. Needs at least five external reviewers.
interactive toolsdecision support
This entry records a design intention. It does not report measured results, traffic, rankings, or customer outcomes.